FAQs
Help Center
ORDERING
What payment methods do you accept?
Credit Cards
We accept Visa, Mastercard, American Express, Discover, and JCB.
PayPal
Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
Store Credit and Gift Certificates
Of course, you can also use store credit or a gift certificate / gift code. Each gift certificate carries a gift code you can easily enter when completing checkout. Click here to find out more about gift certificates. They NEVER expire and may be combined with promotions and rebates.
What is the returns and exchanges policy?
Items purchased from BURDLIFE are eligible for a full refund if returned within 7 days of purchase. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
For full returns policy, view Returns & Exchanges tab.
How can I track my order?
Shipping and tracking information is sent via email to customers from the fulfillment centre.
If you have an account please login first and then follow the directions below:
When signed in to your account, click on ‘MY BURD’ at the top left hand corner of the site.
Below several different options will appear. Click on ‘MY ORDERS’ to see the status of past and current orders that you have placed with us.
Can I cancel or update my order, or change my shipping address?
Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button, or contact our customer service team with your request.
Do you have a warranty?
Customers have 30 days from the date of the item delivered to return or exchange.
What time does my order have to be submitted by in order to ship out today?
All orders must be submitted by noon (12:00 pm) PST in order to ship the same day. If the order is placed after noon, it will likely ship out the next business day.
What does it mean to place a pre-order?
Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will not be billed for the item until it ships. We will send you an email at the time of shipment as well.
What happens if I am buying a pre-order item and in-stock items at the same time?
Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out. You will only be charged once for shipping (if applicable).
I have ordered the wrong item/size by mistake. Can I edit my order?
Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button, or contact our customer service team with your request.
What happens if I am buying a pre-order item and in-stock items at the same time?
Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will not be billed for the item until it ships. We will send you an email at the time of shipment as well.
What happens if I am buying a pre-order item and in-stock items at the same time?
Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out. You will only be charged once for shipping (if applicable).
RETURNS
I need my prepaid return label. What should I do?
You can contact our customer service team at burd@burdlife.com and we will be more than happy to send you a return label via email.
What do I need to include with my return?
We only ask that you include a copy of your invoice inside the return package along with the item(s) you’re returning (unworn, with original tags). You can use the prepaid return label that we include as the postage to send the item back. The prepaid return label is the sticker attached to the bottom half of your invoice.
How long will it take to receive my refund after I shipped my return?
The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.