For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email firstname.lastname@example.org
What payment methods do you accept?
Credit Cards: We accept Visa, Mastercard, American Express, Discover, and JCB. PayPal Use any payment method on the growing list of ways to fund a
PayPal account: Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
Store Credit and Gift Certificates: Of course, you can also use store credit or a gift certificate / gift code. Each gift certificate carries a gift code you can easily enter when completing checkout. Click here to find out more about gift certificates. They NEVER expire and may be combined with promotions and rebates.
All transactions submitted to use are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. BURD is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.
I am shopping for a gift. Do you provide gift receipts or gift-wrapping? Gift receipts are complimentary and available with any order. Gift-wrap is available for an additional $5 per order. BURD will package the order in a gift box with bow and include a personalized card.
What time does my order have to be submitted by in order to ship out today? All orders must be submitted by noon (12:00 pm) PST in order to ship the same day. If the order is placed after noon, it will likely ship out the next business day.
What does it mean to place a pre-order? Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will not be billed for the item until it ships. We will send you an email at the time of shipment as well.
What happens if I am buying a pre-order item and in-stock items at the same time? Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out. You will only be charged once for shipping (if applicable).
I have ordered the wrong item/size by mistake. Can I edit my order? Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button, or contact our customer service team with your request.
I’m so excited to receive my new items! How do I check the order status? If you have an account please login first and then follow the directions below: When signed in to your account, click on ‘MY BURD’ at the top left hand corner of the site. Below several different options will appear. Click on ‘MY ORDERS’ to see the status of past and current orders that you have placed with us.
I need my prepaid return label. What should I do?
You can contact our customer service team at email@example.com and we will be more than happy to send you a return label via email.
What do I need to include with my return? We only ask that you include a copy of your invoice inside the return package along with the item(s) you’re returning (unworn, with original tags). You can use the prepaid return label that we include as the postage to send the item back. The prepaid return label is the sticker attached to the bottom half of your invoice.
How long will it take to receive my refund after I shipped my return? The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.Any products in collaboration with another brand i.e Quay Sunglasses are not eligible for exchange or a refund.